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Complain directly to your financial firm first using their internal dispute resolution process. The australian financial complaints authority afca can consider a complaint you have about a life insurance or general insurance product. However you should be aware that there are certain complaints we can t consider.

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Afca gov. Afca s main phone number and the new hotline will continue to operate while our people work from home. The australian financial complaints authority afca independently assists consumers and small businesses to make and resolve complaints about financial firms. It also tells you what to do next if you want to make a complaint to us. Many complaints can be resolved quickly once you make contact with your financial firm for example your bank insurer financial planner mortgage broker superannuation fund.

We are a not for profit company limited by guarantee that is governed by a board of directors which includes equal numbers of industry and consumer representatives. Before you complain to afca we encourage you to do the following. The american football coaches association was founded to ensure that every football coach receives the finest professional development support and resources available. Members all australian financial services licensees australian credit licensees authorised credit representatives and superannuation trustees are required to be a member of the australian financial complaints authority afca under their financial services licence conditions in accordance with asic regulatory guide rg 165.

The australian financial complaints authority or afca is an external dispute resolution edr scheme for consumers who are unable to resolve complaints with member financial services organisations. Afca is not a government department or agency and we are not a regulator of the financial services industry. This page outlines the types of complaints afca can consider about insurance products. We bring relevant topics and current advancements directly to your desktop.

When you complain to us we follow a complaint resolution process that provides free and fair outcomes. The australian financial complaints authority afca has today updated its online comparative reporting tool the afca datacube to include information about all financial complaints lodged with it from 1 july 2019 to 30 june 2020. For most users of afca s services they will see little change however some staff may only be available via email.